Netta Kokko

I work as Account Manager in the Customer Service Team of the State Treasury's Services for Citizens Division. The division provides services for military injuries, occupational accident and criminal damage customers and disabled war veterans. In addition to customer service, we also process compensation claims, register accidents and cases of damage and deal with preliminary processes.

In this work you need customer service and supervisory skills and you must also be able to enjoy working with other people.

I am a Bachelor of Social Services by training. Since I started working as Account Manager, I have taken part in a number of supervisory courses. The State Treasury has provided ample opportunities for training and in other respects, too, it has helped and supported me in my development as supervisor.

Before the State Treasury, I worked for about three years in the private sector, in the Tapiola insurance company. Broad-ranging and challenging tasks and easy commuting attracted me to the State Treasury. I started in the State Treasury in spring 2006. Before my appointment as Account Manager, I worked as claims processor handling criminal damage matters.

The best thing about the State Treasury is the flexibility shown by the employer. This is really good for people like me who has a family because reconciling the needs of the work with the needs of your private life is often quite a balancing act. It is also great that here in the State Treasury we constantly strive to develop the way in which we work and that there are so many new things to learn.

Where will I be and what will I be doing five years from now? I hope that I have progressed in my career in the State Treasury or elsewhere in central government.